Four rules, and none of them are negotiable.
The same person carries her from strip to redelivery. Nobody hands your yacht over to a colleague halfway through.
Structure, systems and wiring are inspected and photographed before a panel goes back on. The record goes into your file.
A snag list carried into the sea trial becomes a snag list carried into your season. We would rather hold the date.
A photograph-backed report every Friday, whether the week went well or badly. Especially when it went badly.
You get the keys, and everything that explains them.
As-built drawings
Every system redrawn to what is actually aboard, not what the original yard intended forty years ago. Issued on paper and as files.
The work record
Photographs, class certificates, material certificates and test results, indexed by compartment and by date.
Manuals and spares
Every manual for every piece of equipment fitted, plus the spares list and the part numbers to reorder them.
Crew handover
Two days with your engineer and captain aboard, run by the people who did the work rather than a sales representative.
Warranty document
Twelve months on our workmanship, written in plain language, with the name and number of the person who answers the call.